pujok Privacy Policy —
We Keep Your Information Safe
This document provides a complete description of how your personal information is collected, processed, stored, and kept secure on the pujok platform.
Introduction & Applicability
This privacy policy defines the data protection relationship between pujok and its users.
pujok is a safe and trusted online gaming platform serving players in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.
This privacy policy applies to all individuals who use the pujok website, mobile platform, or related services, register an account, or contact us. By using our services, you are considered to have given your consent to the terms of this policy.
You are requested to read this document carefully. If you have any questions, please contact us at [email protected].
Information We Collect
pujok collects only the information necessary for providing services, ensuring security, and improving the user experience.
Identity Information
Information you provide at the time of account registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
Financial & Payment Information
Information required for processing transactions:
- Mobile number for bKash, Nagad, or Rocket
- Deposit and withdrawal amounts and history
- Transaction reference numbers
Complete financial details are not stored on our servers — only transaction records are kept.
Usage & Activity Information
Information about your use of the platform is collected automatically:
- Login and logout times and dates
- Gaming history and betting records
- Preferred games and categories
- Bonus and promotion usage information
Technical Information
Technical data collected for security and performance:
- IP address
- Browser type and version
- Device information (type, operating system)
- Cookie and session data
- Referral source
Purpose of Data Use
Collected information is used for specific and lawful purposes.
| Purpose | Description | Applicable Data |
|---|---|---|
| Account Management | Creating, maintaining, and securing your pujok account. | Identity, login information |
| Payment Processing | Facilitating deposits and withdrawals via bKash, Nagad, or Rocket. | Financial information |
| Service Improvement | Enhancing platform performance and improving the user experience. | Usage and technical information |
| Fraud Prevention | Detecting and preventing suspicious activity and identifying multiple accounts. | IP, device, transactions |
| Responsible Gaming | Identifying excessive playing patterns and providing necessary support. | Activity and betting information |
| Customer Support | Resolving your issues via live chat and email. | Contact and account information |
| Marketing Communications | Sending offers and updates subject to your consent (consent is withdrawable). | Email, mobile number |
Data Security Measures
pujok uses industry-standard technology to protect your personal information.
SSL Encryption
All data transfers are secured with 256-bit SSL encryption. Your information remains unreadable to third parties.
Secure Servers
All user data is stored on firewall-protected servers. Continuous monitoring is carried out to prevent unauthorized access.
Access Controls
Only authorized personnel can access specific user information, and every access is logged.
Important Note
While pujok takes the highest security measures, no platform can guarantee complete security on the internet. You are therefore requested to keep your password confidential, log out of your account after using an unfamiliar device, and notify us immediately if you notice anything suspicious.
Data Disclosure & Sharing
pujok does not sell your personal information. However, sharing information with third parties may be necessary in certain circumstances.
1. Service Provider Partners
Payment gateways (bKash, Nagad, Rocket), technology service providers, and game providers (such as Pragmatic Play, Spribe, JILI) may access limited information to carry out their own operations. These partners operate under strict confidentiality agreements and may not use the information without our permission.
2. Legal Obligations
pujok may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable laws. In such cases, only the information legally required will be disclosed.
3. Fraud and Abuse Prevention
Information necessary for detecting and preventing fraudulent activity, money laundering, or other illegal operations may be shared with relevant authorities.
4. Business Transfer
In the event of a restructuring, merger, or sale of pujok's business, user information may be transferred to the new entity. Users will be notified in advance in such circumstances, and the terms of this policy will continue to apply.
Cookies & Tracking Technologies
Cookies are used on the pujok website to ensure smooth operation and improve the user experience.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, verify security tokens, and save your preferences. Disabling these cookies will prevent the website from functioning properly.
Analytical Cookies
These cookies help us understand how users are using pujok. We use them to improve the platform based on page views, time spent, and navigation patterns. This data is generally processed in aggregated and anonymous form.
Functionality Cookies
These cookies are used to remember your preferences such as language selection and gaming settings. They make your personal experience more convenient and comfortable.
Cookie Controls
You can control or delete cookies through your browser settings. Keep in mind that disabling certain cookies may limit some features of pujok. For more information about cookies, contact us at [email protected].
Data Retention Period
pujok does not retain personal information longer than necessary.
All information is retained while your account is active. Even after an account is closed, certain information may need to be kept for a defined period for the following reasons:
- Financial Records: Transaction information is retained for the period required to meet legal obligations.
- Security-Related Information: Certain data is retained to protect against fraudulent activity.
- Dispute Resolution: Relevant information may be retained to assist in resolving any disputes or claims.
- Legal Compliance: Retaining specific data may be mandatory to meet applicable laws and regulations.
Where the above reasons do not apply, information will be deleted as quickly as possible once a request to delete the account has been processed.
Your Rights
As a pujok user, you have the following rights regarding your personal information.
Right to Access Information
You may request a copy of the information pujok holds about you at any time. To make this request, email [email protected].
Right to Correct Information
If there is any inaccuracy or incompleteness in your information, you may request a correction. You can also update certain information directly from your account settings.
Right to Delete Information
You may request deletion of information beyond what is legally required. Following such a request, pujok will take the necessary steps within a reasonable time.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted, although this may affect your use of some services.
Right to Data Portability
You may request your information in a structured, commonly used, and machine-readable format.
Right to Object
You have the right to object to marketing communications or certain types of data processing. For marketing emails, each email will include an unsubscribe option.
Minor Protection
pujok follows strict protection policies for minors.
pujok's services are for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
Age is verified during the registration process. If we find that a minor has created an account using false information, that account will be closed immediately and all related data will be deleted.
If a parent or guardian suspects that their minor child is using pujok, please contact [email protected] immediately.
Third-Party Services
pujok uses certain third-party services to operate the platform.
Payment Service Providers
bKash, Nagad, and Rocket are used for payments on pujok. These payment methods have their own privacy policies. During payment, you may be redirected to the relevant payment service's platform, where that provider's policies will apply. We recommend that you review the privacy policies of these services.
Game Providers
The pujok platform features games from various providers including Pragmatic Play, Spribe, and JILI. These providers may access the minimum data necessary to operate their games. These providers are required to comply with pujok's privacy standards.
Policy Changes
pujok reserves the right to update this privacy policy from time to time.
This privacy policy may change due to business requirements, legal changes, or technological developments. Users will be notified depending on the extent of the changes:
- For minor changes: A new version will be published on this page and the date will be updated.
- For significant changes: Registered users will be notified in advance by email.
By continuing to use pujok after any changes, you will be considered to have given your consent to the updated policy. If you do not agree with the changes, please contact us to close your account.
Contact Us
Contact us for any questions, concerns, or requests related to privacy.
Privacy-Related Contact
For any privacy-related matters, including requests to protect, access, or delete personal data, please email us at the address below.
Our support team is available 24/7 in Bengali and English.
Live Chat
While logged into your account, you can speak directly with our representatives via live chat from the support section. This service is also available for privacy-related questions.
Response Time
Processing time may vary depending on the nature of the privacy-related request. While general questions are answered quickly, more complex requests such as data correction or deletion may take a little longer. We always aim to respond as quickly as possible.
Play in a Safe and Trusted Environment
Your information is fully secure at pujok. Enjoy the best gaming experience in Bangladesh with peace of mind under SSL encryption and strict privacy policies.