pujok FAQ — Answers to All Your Questions

The KYC (Know Your Customer) identity verification process is there primarily to protect your own account. It confirms that only you are using your account and making withdrawals. At the same time, it plays an important role in preventing fraudulent activity and money laundering. pujok maintains a trustworthy environment as a safe and fair platform by verifying every player's account.

A National Identity Card (NID) is the most widely accepted document for identity verification. A valid passport or driving licence is also accepted. Submitted documents should be clear, readable, and not expired. Keep image quality high and make sure all four corners of the document are within the frame. The support team reviews each submission promptly.

KYC verification may be requested before your first significant withdrawal, or in certain situations related to your account. This is a normal part of security — there is nothing to worry about. The sooner you submit your documents, the sooner the process is completed and your withdrawal moves forward smoothly.

Yes, completely secure. pujok stores all data using SSL encryption. Your NID or passport photo is not shared with any third party. Only authorised members of the internal verification team can access this information. Data collected is kept strictly protected in accordance with our privacy policy.

If your KYC verification is rejected, the reason is usually communicated by email or within your account — for example, a blurry photo, an expired document, or unclear information. In that case, take a new, clear, and readable photo of your document and submit it again. Contact us via live chat or at [email protected] to resolve the issue — the support team will help.

The only official web address for pujok is pujok.lat. Any site outside this address that uses pujok's name or logo may be fraudulent. Always check the URL in your browser's address bar and confirm the connection is on HTTPS. Do not log in from any unknown link, and if you come across a suspicious site, let us know immediately.

Never give your bKash, Nagad, or Rocket PIN, OTP, or password to anyone — even if someone claims to be a representative of pujok. pujok's support team never asks for this kind of information. If you receive such a message, ignore it immediately and contact us to report it.

A strong password typically contains uppercase and lowercase letters, numbers, and special characters (such as @, #, !), and is at least 12 characters long. Do not use your name, date of birth, or phone number as a password. Keep a unique password for your pujok account that you do not use on any other platform.

If you suspect that your account has been accessed without authorisation, change your password immediately. Then let us know via live chat or by emailing [email protected]. The support team will review your account activity and take the necessary security measures. Report it as quickly as possible without delay.

Yes. pujok keeps all personal data and financial transactions secured through SSL (Secure Socket Layer) encryption technology. This means your data is fully encrypted when sent to the server and cannot be read by third parties. This is our core commitment as a secure and reliable platform.

The pujok VIP program has five tiers in total. Bronze — weekly cashback up to 0.2%; Silver — up to 0.3%; Gold — up to 0.5%; Platinum — up to 0.6%; and Diamond — up to 0.8% weekly cashback. Moving up each tier adds further benefits alongside a higher cashback rate.

You naturally move up the VIP tiers by playing regularly and staying active. The more active you are and the more consistently you play, the greater the opportunity to reach a higher tier. Advancing through each tier is an ongoing process — it depends on your gaming habits and consistency.

Weekly cashback gives you back a set percentage of your total wagers for that week, depending on your VIP tier. The calculation is done at the end of each week and the cashback amount is credited directly to your account. It is an attractive benefit for regular players, returning a portion of every wager.

Alongside cashback, members at higher VIP tiers enjoy priority support, early access to special promotions, and dedicated account management. Platinum and Diamond members have access to customised offers and exclusive events that are not available to regular players.

No, separate registration is not needed. Having a pujok account is all it takes to be part of the VIP program. Once you start playing regularly, you are automatically placed at the Bronze tier and your tier changes according to your activity. No separate form or application is required.

Yes, the pujok live casino is fully optimised for mobile. You can play directly from the browser on any Android or iOS smartphone or tablet — no separate app download is needed. A stable internet connection is all you need to enjoy games with a live dealer in real time.

In Baccarat, the hand — between the player's and the banker's — that is closest to 9 points wins. You can bet on the player's hand, the banker's hand, or a tie. Each hand is dealt two cards and a third card is drawn if needed. 10s and face cards are worth zero and Aces are worth 1.

Different live tables have different limits, so both new and experienced players can choose a table that suits them. There is a wide range from low-bet tables to high-roller tables. The specific limits for each table are clearly shown on the interface before you start a game.

In Roulette, a ball is dropped onto a spinning wheel and you win by betting on the number or colour where the ball lands. Simple bets include red or black, even or odd, and the first or second half. Betting on a specific number pays more if you win but the probability is lower. The live dealer guides you through each round.

The minimum withdrawal amount from pujok is ৳1,000. This same limit applies to all three payment methods — bKash, Nagad, and Rocket. Withdrawal requests below this amount cannot be processed, so check your balance before withdrawing.

Funds typically arrive within 15 minutes to 2 hours after a withdrawal request is approved. This timeframe applies to all three methods — bKash, Nagad, and Rocket. Processing is fastest for accounts that have completed verification.

Yes, pujok operates 24/7, so withdrawals are possible at night, on Fridays or Saturdays, and even on public holidays. Mobile financial services such as bKash, Nagad, and Rocket are generally available every day of the week, so the chance of a processing delay is low.

Yes, but to withdraw bonus winnings you must first meet the wagering requirements. For pujok's welcome bonus, the wagering requirement is 20 times the bonus amount. For example, if you receive a ৳1,500 bonus, you need to complete ৳30,000 in wagers before withdrawing. Bonus winnings are fully withdrawable only after the requirements are met.

There are a few reasons why a withdrawal may be delayed — KYC verification not yet completed, bonus wagering requirements not met, or a discrepancy in payment method details. A brief review for security purposes may also occasionally occur. If you have an issue, contact us via live chat — the support team will resolve it quickly.